Root Cause Reporting · Thermal Imaging · RMA Diagnosis · Nationwide
Board came back from the field and no one knows why it failed. Ship it in. We dig in, find the cause, and send back a clear written report with photos and recommended next steps.
Field returns pile up. Engineers are heads down on the next design. Nobody has bench cycles to dig into boards that came back from the field with no obvious damage and no clear failure mode. That's exactly what J-Tech LabWorks is built for.
Every failure analysis engagement follows a structured process. Observation first, interpretation second. No conclusions before the evidence.
Real work from the bench. The same methodology on every failure analysis engagement.
A fully equipped investigation lab. Every tool needed to find what actually failed and why.
Every failure analysis engagement includes a written report. Not just a pass or fail.
If the root cause is inconclusive, that is stated clearly with an explanation of what additional testing would resolve it. You never get a confident answer on an uncertain result.
Send a brief description of the failure, any known symptoms, and what the board is supposed to do. Schematics and photos helpful but not required to get started.
We confirm the details and provide a clear quote and ETA before any work begins. No surprises on the invoice.
Send the boards to J-Tech LabWorks. Ship-in model, works nationwide. Return shipping at your cost unless arranged otherwise.
Written findings, photos, and recommended next steps delivered. Most failure analysis engagements completed in 1 to 3 business days from receipt.
A quote is provided before work begins on any engagement.
1-hour minimum, 0.5-hour increments. 50% deposit required for first-time customers or quotes over $1,000.
A brief description of the failure and what the board is supposed to do. Schematics, photos, and any known symptoms help speed up the process but are not required to get a quote. Send what you have.
That happens. If the root cause is inconclusive after a reasonable investigation we tell you clearly, explain what was found, and describe what additional testing would be needed to resolve it. You only pay for the work performed.
Yes. J-Tech LabWorks operates on a ship-in model and works with engineering teams nationwide. You ship hardware and documentation, we do the work, and results come back fast.
Absolutely. NDA-friendly by default. Happy to sign yours or provide ours before you send files or hardware.
For most failure analysis engagements one to three units is enough. A known-good unit for comparison is helpful when available but not required. Send what you have and we will work with it.
Jerry was a critical contributor during my time at Sleep Number, working in the R&D department. His attention to detail with test fixtures, ability to quickly assemble and bring up PCBAs, and troubleshoot PCBs in the prototype phase through to production was essential for the launch of the Climate 360 platform. Jerry's impact on the team was a significant factor toward meeting the expected launch date and ensuring a smooth production run.
J-Tech LabWorks is a contract electronics lab serving hardware engineering teams nationwide, specializing in failure analysis, PCB bring-up, embedded debug, signal and power integrity, and NPI support.
Founded and run by Jerry Anderson, a hands-on electronics professional with 22 years of experience supporting R&D, product development, validation, and sustaining work at Fortune 500 consumer electronics companies and medical device manufacturers including Starkey Hearing Technologies and Intricon. Current contract work includes R&D support for Sleep Number.
Practical, execution-first support with clear communication and fast turnaround. NDA-friendly by default. Ship-in model, works nationwide.
Send a brief description of the failure and we will confirm details, provide a quote, and get to work.
612-227-0195 janderson@jtechlabworks.com jtechlabworks.com